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Like many personal finance bloggers out there, I heard about the news about Capital One and ING Direct and was concerned about how it would work. I followed updates on the news to see if I could get a clearer idea of what was going on.

Any Changes for ING Direct Customers?

What will this mean for current ING Direct customer like us?

I really don’t know. The New York Times’ Bucks Blog recently asked questions to get an idea, but none of them were really clear. An example:

Q. Are you planning any new fees or minimum balance requirements?

ING Direct has built a large and valuable franchise of engaged customers by focusing on a few simple proconsumer products.

We deeply understand the value of the loyalty and advocacy ING Direct has been able to build with its customers.

Everything we do as we integrate our businesses will be thoughtful and surefooted with a focus on sustaining and building that customer loyalty.

We will focus on the customers, channels, products, and pricing strategies that build the best long-term customer relationships and deliver the best cost of funds.

Please read the rest of the interview to get a vague idea of what Capital One is planning.

I’m hoping for the best and will try them out, but if we’re not satisfied we’ll look at other options for our savings.

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About Elle Martinez

Elle Martinez helps families at Couple Money achieve financial freedom by sharing tips for reducing debt, increase income, and building net worth. Learn how to live on one income and have fun with the second..

4 comments comments closed

  1. You’re more patient than I am. I have already closed my ING Direct account, as I have zero confidence in Capital One (or any of the other giant national banks, for that matter) to have my interests in mind. I’ll stick with my local credit union, thanks. 🙂